MADE TO ORDER
Timeless Design by Newel
Browse tomorrow’s classics today, select your favorite finish, and own a one-of-a-kind designer icon built to your specifications.
Exclusive Limited Editions
Investment-Grade Inventory
Customize Iconic Designs
Best-in-industry Support
IT IS IMPORTANT THAT YOU READ AND UNDERSTAND THESE TERMS AND CONDITIONS BEFORE PROCEEDING WITH THIS TRANSACTION. IF THERE IS ANY TERM THAT YOU DO NOT UNDERSTAND OR DO NOT WISH TO AGREE TO, PLEASE DISCUSS IT WITH A REPRESENTATIVE OF NEWEL LLC (“NEWEL”). ONLY PROCEED WITH THIS TRANSACTION IF YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS SET OUT BELOW.
The following terms and conditions set out all the terms of agreement other than price between you as buyer and Newel as seller, in relation to the sale and purchase of the item or items identified in the invoice, which we refer to below as the “work”. We confirm that we either own the Work or are authorized to sell it on behalf of the owner. If you wish to rely on any variation of, or addition to, these terms and conditions, you must ensure that any such variation or addition has been agreed in writing by Newel.
2.1 All items are sold AS IS. Any and all statements by us as to the authenticity, attribution, description, date, age, provenance, title, or condition of the work constitute our judgment and opinion only and are not warranted by Newel. We do not accept any liability as a result of any changes in expert opinion by Newel or any third party which may take place subsequent to the sale. This paragraph, however, shall not operate so as to exclude any liability on Newel’s part for any fraudulent misrepresentation concerning the work.
2.2 Newel cannot warrant and is not authorized to certify UL Laboratory compliance for any item .
2.3 While we will on request explain the condition of the work, at the time of the sale and provide any information about condition for which you may reasonably ask, we will not be responsible for any subsequent deterioration of the work, however occasioned, after the sale.
2.4 You are responsible for satisfying yourself as to statements made by us as to the matters set out in paragraphs 2.1, 2.2 and 2.3 above.
2.5 For custom made pieces represented by Newel, all sales are final and are not subject to store credit, refund, or exchange. Any requested alteration to size, color, or design will incur additional charges at Newel’s discretion.
3.1 You have 30 days from the date of the invoice to make full payment of the purchase price, together with the appropriate New York sales tax unless a properly executed resale/exempt use certificate or Bill of Lading for out of New York State delivery is in our possession.
3.2 You are responsible for paying any delivery, packing, and insurance charges as well as all taxes including but not limited to import tax, duty, merchandise, sales or use tax that have to be paid in the country or destination whether on shipment or on import or any other time.
3.3 If you fail to pay the purchase price in full within 45 days after the invoice date, we may assert any of our legal rights including, but not limited to, canceling the sale. If you have taken delivery of the work we may at our discretion serve you with notice that we require you to return the work to us, in which case you must do so at your cost as soon as possible. Money on deposit will be refunded upon our receipt of the work in the same condition as when it left our premises.
4.1 You are responsible for arranging for pick up of the work from our premises in New York City after payment in full of the purchase price has been made. Any such pick up must be scheduled during regular business hours and at a mutually agreed time and date.
4.2 From the time and date of agreed collection of the work from Newel, you will be responsible for the work and the risk of loss or damage shall pass to you.
4.3 Title to the work shall pass from Newel to you when the purchase price is paid in full. If Newel has agreed to allow you to have possession of the work before full payment of the purchase price has been made, you agree to: (a) keep possession of the work and insure it for not less than the purchase price, and not sell it or hand it over to any other person or dispose of any interest in the work; (b) allow Newel or a third party acting on Newel’s behalf to have access to the work in order to inspect it; and (c) preserve the work in the same state as it was on delivery and in particular, not restore, repair, clean or reframe the work.
Except for custom made pieces the buyer may return the work for a full refund within 5 days of receipt of the work, provided, that the work is in the same condition as when it was sold. Any request to return a purchased work after such 5 day period will be for merchandise credit only, subject to notice of such return and approval of that credit by Newel. In all cases, the cost of return is to be borne by the buyer.
NEWEL WARRANTS THAT THE WORK DELIVERED TO BUYER PURSUANT TO THIS SALES ORDER CONFORMS TO THE CONTRACT SPECIFICATIONS ON THE FACE HEREOF AND IS FREE OF DEFECTS IN TITLE. THE FOREGOING EXPRESS WARRANTY IS IN LIEU OF AND EXCLUDES ALL OTHER WARRANTIES EXPRESSED OR IMPLIED, INCLUDING THE WARRANTY OF MERCHANTABILITY AND WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE.
7.1 These terms and conditions binds & inures to the benefit of the parties’ assigns, successors, trustees, heirs, executors & administrators.
7.2 Neither Newel’s nor buyer’s failure to insist upon strict performance of any provision of these terms and conditions shall be deemed a waiver of any rights hereunder.
7.3 This transaction is made in the State of New York and all matters pertaining to this transaction and these terms and conditions shall be governed by the laws of the State of New York, without regard for its principles of conflict of laws. Any proceedings or arbitrations arising hereunder shall be prosecuted in or before a court, panel or other adjudicatory body located in the County of New York.
7.4 The invalidity of any portion of these terms and conditions shall not effect the remainder of these terms and conditions.
We sure do! Since 1939, in fact. Newel operates a beautifully curated gallery in the heart of NY’s design district and a shipping & receiving warehouse in Long Island City, NY.
The Newel Gallery is open Monday – Friday, 9am-5pm. Newel.com is open for business 24/7. Our loading dock hours for pickup & delivery is Mon-Fri, 8:30am-4pm.
Of course! Newel has been servicing the design trade for many decades, is proud to work with designers from all over the world and offers a 20% trade discount to qualifying clients. *Qualifying clients must provide a valid resale certificate, and once approved, will enjoy a 20% discount on all purchases made at Newel in person, by phone or online.
Absolutely! Our entire collection is stocked within our own warehouse, so any additional info or photos requested are just a few clicks away. If you’d like to request more information. Simply email us the name or item #’s of the piece(s) you’re interested in and let us know how we can help you make a more informed decision.
Absolutely! We work with interior designers and trade professionals on a daily basis and are happy to accommodate a flexible approach to “holds”. To request a hold, please call 212.758.1970 or email us.
Order from us is easy. You can shop in person at our gallery, over the phone with our sales team, or directly online through Newel.com. However you choose to shop, Newel is here to assist you and make your experience simple and hassle-free.
Absolutely. Any item ordered online, in-store or by phone can be picked up at our warehouse free of charge during normal pickup hours (8:30am-4pm, Mon-Fri) once full payment has been made.
As the most trusted name in antiques, Newel works with only the most reputable carriers in the logistics industry. While all shipping costs are the sole responsibility of the buyer, Newel is happy to assist in selecting the right carrier for the job.
We will contact you and provide you with the best shipping options available. All shipping charges will be invoiced separately.
While shipping damages with Newel-selected carriers are seldom, we fully insure every piece in the unlikely event that a damage occurs during transit. It is the buyer’s right and responsibility to inspect each item at the time of delivery and adhere to the below protocol to ensure proper resolution:
Once inspection has been made, Newel will work with the carrier to determine the best possible resolution
At Newel, we do our best to ensure that our available quantity of each item is kept up-to-date on our website. Working with the trade, we also accommodate “holds”. If you have a question about the available quantity of an item, or the remaining duration of a current “hold” status, please call or email us and we will gladly verify availability or recommend similar items that are in stock.
Simply call us at 212.758.1970 during normal business hours or email us any time! You can also check the status of your order by using our online chat feature.
Since 1939, Newel provides trade clients and antique collectors the quality shopping experience you deserve and expect. As New York’s most trusted name in fine antiques and contemporary design, we are committed to the highest level of customer service both at our gallery and on our website. We are here to assist you with any/all inquiries to ensure that your purchase is one you will treasure for years to come; feel free to call or email us to request additional information or photos of any piece within Newel’s collection.
Newel makes it easy. Any item in our collection may be purchased and shipped anywhere in the world. Placing an order can be done over the phone, in person at our gallery, or online through our website (coming soon). Newel works with only the most reputable carriers, and those who specialize in the packaging & delivery of fine antiques and premium design. We are happy to provide shipping estimates upon request.
To place an order over the phone, please call us at 212.758.1970. To place an order over email, please email sales@newel.com. For more information about payment terms, please visit our terms & conditions.
Your satisfaction is our top priority and your shopping experience is backed by a 10-Day return policy. If you are unhappy with your purchase, for any reason at all, you may return it to us within 10 days of delivery for a full refund (minus return freight costs); simply contact us and we will make arrangements to pick up your items. Upon receipt and inspection of the items at our warehouse, we will issue your refund. Return requests made after 10 days of delivery will be honored in the form of store credit at Newel’s discretion. The cost of any/all returns is the responsibility of the buyer.
Note: Newel cannot offer returns on “Newel Custom” items, or any items that are considered custom, as they are made-to-order just for you.
Please visit our terms & conditions or call us at 212.758.1970 or emails use at sales@newel.com for more information.
For your convenience, all purchases made in person, via phone or online may be picked up at our location in New York after full payment has been made. Newel can also assist in the delivery of items anywhere in the world. Newel fully insures all pieces and works only with the industry’s top carriers to ensure that deliveries are safe and hassle-free. Should you choose to have your items delivered, please contact us to request a shipping estimate. While all shipping costs are your responsibility, we will gladly assist you in selecting the perfect carrier for the job.
Please Note: From the time of pickup at our facility, risk of loss or damage is the sole responsibility of the buyer. Please visit our terms & conditions or call us at 212.758.1970 for more information.
Newel now offers an online shopping experience protected by the latest encryption technology available to keep your personal data & payment information private and safe. Our shopping cart uses SSL 256-bit encryption so every credit card & paypal transaction is secure.
Should you choose to pay us directly via check or wire transfer, just give us a call at 212.758.1970.
While we offer the most expansive collection of antiques in America, it’s important to understand that many items are unique & rare, and therefore often subject to limited quantities. In fact, many pieces are one-of-a-kind. Newel communicates available quantities on every product page and does its best to keep this information accurate and up-to-date. If you see an item you love, we recommend placing your order online or via phone to secure it. We also understand your need to reserve items while reviewing with your clients, and will honor hold requests. If you’d like to request a “hold” on an item, simply email us or call us at 212.758.1970.
Newel gladly accepts orders from anywhere in the world. If you live outside the United States of America, and are interested in purchasing from Newel, please email us and provide the following:
For international orders, Newel accepts check & wire transfers. All shipping costs and import duties are the sole responsibility of the buyer.
Please note that the practices of Newel, LLC., its affiliates, and agents ("Newel"), with respect to data collected and used by Newel in connection with this website and all other newelprops.com and newel.com websites of Newel, LLC and its affiliates with links to this policy (collectively, the "Site") and Newel products and services available or enabled via the Site ("Products and Services"), are governed by this online privacy policy ("Privacy Policy"). This policy is amended from time to time, and the current published policy is always the governing policy, not the privacy policy in effect at the time the data was collected. Please regularly review our Privacy Policy. If you have objections to the Privacy Policy, you should immediately discontinue use of the Site and the Products and Services enabled by the Site and follow the procedure described later in this document. This Privacy Policy does not govern privacy practices associated with offline activities, websites other than the Site, or Products and Services not available or enabled via the Site. Notwithstanding the foregoing, to the extent that any terms of the Privacy Policy conflict with the terms of an existing written (including electronic) agreement between you and Newel regarding the use of specific areas of the Site or specific Products and Services including Product and Service-specific licenses, terms of use, or privacy disclosures (collectively, "Product Agreements"), the terms of the Product Agreements shall govern.
Newel adheres to the General Data Protection Regulation as set forth by the European Union regarding the collection, use, and retention of personal information covered by the Privacy Policy.
The Site and the Products and Services are intended for adult audiences, and Newel does not knowingly collect any personal information from anyone under 13 years of age.
We encourage you to read this document in full before using our products and services. We are happy to answer any questions related to the policy via phone (718-395-1955) or email (jess@newelprops.com).
Personal information that we collect and maintain will be subject to this Privacy Policy. Newel may change the Privacy Policy from time to time at its sole discretion and will provide notice of changes in the Privacy Policy on the home page of newel.com and newelprops.com. If, as the result of such changes, you want to alter the ways in which Newel is allowed to use your personal information, you can do so by following the procedures described below. You will be subject to the changes to the Privacy Policy after such notice has been posted with the following exception: if at the time you provide personal information to Newel you limit how such information will be used to communicate with you, either by Newel or by third parties, Newel will not change your privacy preferences without your express consent. However, if Newel sells assets (or the assets of a division or subsidiary) to another entity, or Newel (or a division or subsidiary) is acquired by or merged with another entity, Newel may provide to such entity customer information that is related to that part of our business that was sold to or merged with the other entity, but Newel will provide notice of such asset sales, acquisitions, or mergers on this Site. You have a right to object to the transfer of your personal information at any time.
For some web pages that require an authorization, cookies are not optional. Users choosing not to accept cookies or similar devices will probably not be able to access those pages or the related Products and Services. Information about non-cookie tracking devices and their features, including disabling options, are contained in the information materials provided with such Products and Services or on Site pages relating to such Products and Services.
Newel also hires other companies to place our banner ads on other websites and where they are permitted to perform tracking and reporting activities ("third-party advertisement servers"). Aside from IP addresses, they do not collect personally identifiable information in doing this work for us, and we do not give any personally identifiable information to them. Third-party advertisement servers are subject to their own privacy policies.
For any of the uses of your data described above that require your prior express consent, note that you may withdraw your consent at any time by contacting us using any of the methods described below.
The Site contains links to other sites at which personal information is collected. In such instances, unless expressly provided to the contrary, the collection and use of your personal information will be governed by the privacy policy applicable to that third-party site. That privacy policy should identify the entity that is collecting your personal information.
Please include your name, address, and/or email address when you contact us. Personal information submitted through this Site or in connection with the Products and Services that is not registration information is not accessible online. To access and/or correct such information and privacy preferences, you may write Newel at:
In your correspondence, please indicate with as much detail as possible the location on this Site or otherwise where you provided your personal information. You may expect a response within 30 days. For information submitted in connection with Products and Services, you may also follow instructions included or referenced within such Product and Service to access or correct the information.
Personal information that you provide that does not constitute Registration Information also resides on secure servers and is accessible only to selected Newel personnel and contractors via password. Since this information is not accessible online by you, you will not be asked to select a password in order to view or modify such information.
We take reasonable steps to ensure that your personal information is accurate, complete, and up-to-date. Depending on where you live, you may have the rights described below.
1. RIGHT TO ACCESS: You may request a copy of the personal information we have collected and retained about you. You also have the right to request an explanation of why this information was collected, and how it is being used.
2. RIGHT TO RECTIFY: You have the right to correct, revise ,or remove any of the personal information we have collected and retained about you at any time.
3. RIGHT TO BE FORGOTTEN: You can ask us to delete your personal information.
4. RIGHT TO RESTRICT PROCESSING: If you believe your personal information is inaccurate or collected unlawfully, you may request limited use of your personal information.
5. RIGHT TO PORTABILITY: You have the right to receive your personal information in a structured, commonly-used and machine-readable format.
6. RIGHT TO OBJECT: If you decide that you no longer want your personal information to be included in analytics , receive direct marketing emails, or other targeted marketing at any time, you may opt out of use of your data for these purposes.
If you believe your privacy with regards to data collection has been infringed upon outside the terms of this Privacy Agreement, you have the right to lodge a complaint with the competent data protection authority in your region regarding the processing of your personal information.
To protect the privacy and the security of your personal information, we may request information from you to enable us to confirm your identity and right to access such information, as well as to search for and provide you with the personal information we maintain. There are instances where applicable laws or regulatory requirements allow or require us to refuse to provide or delete some or all of the personal information that we maintain. You may contact us to exercise your rights. We will respond to your request in a reasonable timeframe, and in any event in less than 30 days.
If you close your account, we are not required to retain your personal information or data, and we may delete any portion or the totality of your information without liability; however, we are obliged to retain information related to you if we believe it may be necessary to prevent fraud, future abuse, if required by law, or for legitimate purposes, such as analysis of non-personal information, account recovery, record auditing, or enforcing our rights and obligations under our agreements.
In your letter, please describe in as much detail as possible the ways in which you believe that the Privacy Policy has not been complied with. We will investigate your complaint promptly. If you provide Newel with inconsistent privacy preferences (for example, by indicating on one occasion that third parties may contact you with marketing offers and indicating on another occasion that they may not), Newel will endeavor to update your privacy preferences in a timely and accurate manner, in any event less than 30 days.
Also, please note that Newel is not responsible for the content or privacy practices of non-Newel websites to which this Site or any other Newel website may link. You should review the privacy policy of such sites before using the sites.
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